Support
Quick answers, setup help, and how to reach us.
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Getting Started
Getting Started
How long is a session?
How long is a session?
How often should I use it?
How often should I use it?
How do I choose the right angle?
How do I choose the right angle?
Can I use it on my couch? In bed?
Can I use it on my couch? In bed?
How It Feels
How It Feels
What does it actually feel like?
What does it actually feel like?
How warm does it get?
How warm does it get?
What are the comfort pulses?
What are the comfort pulses?
What does the red light do?
What does the red light do?
What if I don't feel much?
What if I don't feel much?
Functions & Usage
Functions & Usage
My device turns on, but only the heat works. Is my unit defective?
My device turns on, but only the heat works. Is my unit defective?
What kind of “massage” does BiirdFlex use? Does it vibrate or move?
What kind of “massage” does BiirdFlex use? Does it vibrate or move?
Why does the EMS feel very weak at low levels?
Why does the EMS feel very weak at low levels?
Why does the EMS feel strong or uncomfortable for me?
Why does the EMS feel strong or uncomfortable for me?
How long does the battery last?
How long does the battery last?
The voice prompts are very loud. Can I lower or mute them?
The voice prompts are very loud. Can I lower or mute them?
Does every version include heat?
Does every version include heat?
Is EMS optional?
Is EMS optional?
Can I use heat and EMS together?
Can I use heat and EMS together?
What is the Red light for?
What is the Red light for?
Safety
Safety
Who is it NOT for?
Who is it NOT for?
What if it feels too intense?
What if it feels too intense?
My skin feels red after use — is this normal?
My skin feels red after use — is this normal?
When should I stop a session?
When should I stop a session?
Can I use it if I have an existing condition?
Can I use it if I have an existing condition?
How warm does it get?
How warm does it get?
Orders + Shipping
Orders + Shipping
Where do you ship?
Where do you ship?
How much is shipping?
How much is shipping?
When will my order ship?
When will my order ship?
Returns + Warranty
Returns + Warranty
My package arrived damaged or missing items. What should I do?
My package arrived damaged or missing items. What should I do?
What's the return policy?
What's the return policy?
Warranty coverage and timeframe?
Warranty coverage and timeframe?
How do I start a return or warranty claim?
How do I start a return or warranty claim?
Need setup help?
Gentle relief that works while you rest.
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