Support
Quick answers, setup help, and how to reach us.
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How long is a session?
How often should I use it?
How do I choose the right angle?
Can I use it on my couch? In bed?
What does it actually feel like?
How warm does it get?
What are the comfort pulses?
What does the red light do?
What if I don't feel much?
My device turns on, but only the heat works. Is my unit defective?
What kind of “massage” does BiirdFlex use? Does it vibrate or move?
Why does the EMS feel very weak at low levels?
Why does the EMS feel strong or uncomfortable for me?
How long does the battery last?
The voice prompts are very loud. Can I lower or mute them?
Does every version include heat?
Is EMS optional?
Can I use heat and EMS together?
What is the Red light for?
Who is it NOT for?
What if it feels too intense?
My skin feels red after use — is this normal?
When should I stop a session?
Can I use it if I have an existing condition?
How warm does it get?
Where do you ship?
How much is shipping?
When will my order ship?
My package arrived damaged or missing items. What should I do?
What's the return policy?
Warranty coverage and timeframe?
How do I start a return or warranty claim?
Need setup help?
Gentle relief that works while you rest.
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